Return, Replacement & Refund Policy

At ShopyHoly, customer satisfaction is important to us. Please read our policy carefully before placing your order.

Return Policy

• We do not accept returns for products that are delivered correctly and are free from defects.
• Products marked as Non-Returnable or purchased during special offers are not eligible for return or refund.
• Please order only if you genuinely intend to keep the product.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

• Contact us within 24 hours of delivery.
• Email us at shopyholy@gmail.com with your Order ID, clear photos, and an unboxing video.
• Claims without an unboxing video may not be accepted.
• After verification, we will provide a replacement.

Important Information

• Do not accept a parcel that appears opened or tampered with.
• Open delivery is not available.
• Reverse pickup service is currently unavailable. Customers must send the product to our return address. Return courier charges up to ₹100 will be reimbursed after approval.

Return Address:
SHOPYHOLY
Shop No. 129/A, L.B.S. Marg,
Opp. Sion Railway Yard,
Above A.C.M Tiles & Marbles, Before Bharat Granite,sion West
Mumbai – 400022, Maharashtra, India

Warranty

• Phone cases, watch straps, and accessories are not covered under warranty.
• Battery cases and power banks can be replaced only if a manufacturing defect is reported within 5 days of delivery.

Refund Policy

We do not offer refunds for delivered products.

Refunds are only issued if your order cannot be fulfilled due to the product being out of stock. Approved refunds are processed within 2–5 working days.

Contact Us

For any questions or replacement requests, email us at:

shopyholy@gmail.com